Frequently asked questions

  • will doccs provide a personal GP?

    Yes. doccs has a GP team per GP practice. When you schedule an appointment, you choose your own doccs doctor.

  • what questions can I ask via the app?

    doccs is there for all your health care questions. Do not use the doccs app in life-threatening situations or emergencies. In life-threatening situations, call 112. In emergencies, call the doccs GP at Groenmarktstraat: 030-2006703. In case of emergencies outside office hours, call the Utrecht GP post 088 – 130 96 70 (Diakonessenhuis Utrecht).

  • what does doccs cost?

    In the Netherlands, General Practitioner care is paid for by your health insurance company. This includes the services of doccs and the use of the doccs app. doccs does not cost you anything extra.

  • is doccs properly secured?

    Yes. When you start using the app, select a 5-digit personal PIN. You enter it every time you open the app, so that only you can access your data. The chat is secured with end-to-end encryption. Chats are sent encrypted. Of course, the doccs app meets all Dutch and European requirements set by law for the protection of personal data.

  • who are the people behind doccs?

    doccs is an initiative of Jan de Bruijn, Stijn de Ruijter and Merijn Stouten. In previous roles in the past 15 years as a marketer at a health insurance company, as a general practitioner and strategy consultant in healthcare, Jan, Stijn and Merijn have seen that a lot is going well in healthcare in the Netherlands, but that things can also be done smarter and differently. To achieve this they founded doccs. doccs b.v. is registered with the Chamber of Commerce in Utrecht under number KVK76359808.