Complaints procedure

Discuss your dissatisfaction with your doctor

If you are dissatisfied with us, we will be happy to talk to you. When we are aware of your dissatisfaction, we can try to resolve this for you.

If you find this difficult or you cannot resolve it with us, you can discuss your complaint with an independent and impartial complaints officer. The complaints officer will work with you to find a solution to your complaint or problem. The complaints officer can try to mediate the complaint. The complaints officer does not take sides and therefore has no judgment. Everything you tell the complaints officer is confidential. You can use the complaint form on the SKGE website (https://www.skge.nl/portal-vervolgpagina/klacht-indienen). The complaints officer can be reached on telephone number 088 0229190.

If you really cannot resolve this with your general practitioner and with mediation by the complaints officer, you can request a decision about your complaint from the disputes body for GP care. This independent committee consists entirely of a chairman (a (former) judge) and furthermore of members on behalf of the patients and of members on behalf of the GPs. The committee is assisted by an official secretary (also a lawyer).

The judgment of the disputes body is binding.

More information can be found at www.skge.nl.